Firstly ensure that transmits image resolution & refresh rate are not higher than 3840*2160@30Hz/1920*1080@60Hz and the display adapter driver is correct , the display is open with HDMI signal source.
Secondly please connect the HDMI cable to the discrete graphics(if any) HDMI interface, if without discrete graphics, please replace other brand HDMI cable to operate under the same configuration. If it still doesn't work, please try to change the display.
All of the above, If this does not resolve your problem, please contact Email:vcomnet@vcom.hk to get professional advice.

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